Terms of service

You must be at least 18 and using Shuttrflow for a business. You're responsible for your account, for keeping your password safe, and for what everyone you invite to your studio does. Tell us straight away if you think your account has been misused.

Shuttrflow is sold as modules (galleries, store, website, bookings, invoices, bookkeeping and more), plus storage. We're constantly improving it, so features may change. We work hard to keep it running but don't promise it will always be available or error-free.

• Paid modules are billed monthly in advance. Adding a module mid-month charges for the rest of that month; removing one credits the unused part to your next invoice. Turning off your last paid module keeps it until the end of the month, then your subscription ends.
• Storage beyond your free allowance is billed monthly on your daily average, and never more than the monthly spending limit you set.
• Each month includes a set number of emails to your clients (shown in Plan & billing). Extra ones are billed monthly at a small per-email price; without a payment method on file, client emails pause until the next month instead.
• You can pay by card or US bank account (ACH), at the same price either way.
• Prices don't include taxes, which you're responsible for where they apply. We'll give you at least 30 days' notice of price increases.
• If a payment fails, your account becomes past due and we may pause paid features until it's paid.
• Except for the credits described above or where the law requires, payments aren't refundable.

Client payments (store sales, deposits, invoices) go directly to your own Stripe account, under Stripe's terms. You're the seller: refunds, disputes, chargebacks, sales tax and your own business obligations are yours. If you switch on sales tax, Stripe Tax calculates it at checkout from the client's billing address; deciding whether you must collect it, registering, and filing and paying it to each state remain your responsibility. We may charge a platform fee on store sales, which is always shown in advance.

You own everything you upload. You give us permission to host, copy, process and display it only as needed to run Shuttrflow for you. You confirm you have the rights and permissions you need, including from your clients (for example model releases, consent to show a gallery publicly on your website, and a parent's permission for photos of children).

You control your clients' personal information and are responsible for how you collect and use it; we handle it on your behalf under our data processing agreement, which forms part of these terms.

Shuttrflow isn't a backup service. Keep your own copies of your photos and important records.

• Upload anything illegal, or anything that sexualizes minors (we remove it and report it to the authorities).
• Infringe anyone's copyright, privacy or other rights.
• Send spam or misleading messages through Shuttrflow.
• Try to break, probe or overload Shuttrflow, get into other accounts, or scrape it.
• Resell Shuttrflow without our written agreement.

If you connect your own domain, you must own it or have permission to use it, and you're responsible for its DNS settings and renewal.

You can stop using Shuttrflow at any time. We may suspend or close an account that breaks these terms, doesn't pay, or puts other people or Shuttrflow at risk, and we'll tell you why unless the law prevents it. Before an account is closed you can ask for a full export of your data. Deleted studios can be restored for 30 days; after that everything is permanently erased.

Shuttrflow is provided “as is”. To the extent the law allows, we disclaim implied warranties such as fitness for a particular purpose. We aren't liable for indirect or consequential losses (such as lost profits or lost data), and our total liability for any claim is limited to what you paid us in the 12 months before it arose.

You'll cover our reasonable costs if a claim is brought against us because of your content, your dealings with your clients, or your breach of these terms.

These terms are governed by the laws of the state where we're based (to be added). If a part of them can't be enforced, the rest still applies.

We'll post changes here and email studios before significant changes take effect. Continuing to use Shuttrflow after that means you accept the new terms.

Contact us (details to be added).